Online Returns & ExchangesWe want you to be completely satisfied with your online purchase. Should you need to return an item, please review the complete details of our Online Merchandise Return Policy below to determine if any special conditions apply.
Items purchased in Olga's Bridal stores or online store may not be returned or exchanged.
Defective, Damaged or Mis-shipped Items must be returned to manufacturer.
For defective, damaged, or mis-shipped (item shipped was not item ordered) items, the issue must be reported within 14 days of receiving shipment. To report such items, contact our online customer service team immediately via the e-mail address listed on your packing slip, or select the 'Contact Us' hyperlink located at the bottom of your shipment notification e-mail.
Depending upon stock availability, Olga's Bridal Store will attempt to replace defective, damaged, or mis-shipped items. If a replacement cannot be issued, you will receive a refund for the purchase price plus shipping and handling fees for the item(s).
For all other items, shipping and handling fees will not be refunded. (Note: Refunds for the return shipping fee are calculated using the lowest cost shipping method. Items returned via expedited shipping methods will only be refunded an amount equal to the lowest cost shipping method).
Online Changes & CancellationsOur order fulfillment and shipping systems are designed to send orders quickly and efficiently. Processing begins as soon as an order has been placed, therefore we cannot change, cancel or modify orders once they have been confirmed. Note that this includes product changes as well as payment, shipping address and shipping method.